Refund and Returns
Your satisfaction is our priority at TEM IMPORTS. If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund you.
Please check your order once received, any Faulty or Incorrect goods must be notified in writing within 14days from date of despatched; Please immediately email to info@temimports.com.au with your contact details, description of issue and photo of said issue. We strive to resolve any problems as quickly as possible.
*We accept returned for incorrect choice or change of mind returns within 14 days from date of dispatch; however, a 10% restocking fees is applied on refund order. Therefore, it is always best to contact us on 03 8353 2788 or info@temimports.com.au prior to returning goods to make an informed decision. Items must be returned in their original packaging and still be in an unused and saleable condition. You need to include a Return Note, detailing reason for return, invoice/ Order number and contact phone number. Goods returned without these conditions met may not be able to be refunded. Once we receive the item back, we will be in contact to discuss your refund or exchange.
*Once returned item has been received, it can take up to 14days to process your return goods. Refunds will be processed 2-5 Business Day after resolution, via the payment method used for purchased. Please allowed up to 7 business days for transaction to show on your statement.
* Unfortunately, we do not offer exchange or refund on clearance items; Good sold as is.
*TEM IMPORTS will not be liable for loss or damage arising out of or in connection with the third-party Delivery Services. Any refund or replacement will be at TEM IMPORTS sole discretion, you are liable for any postage or shipping costs incurred if a replacement is offered.
* Unfortunately, we do not offer exchange or refund on clearance items; Good sold as is.
*TEM IMPORTS will not be liable for loss or damage arising out of or in connection with the third-party Delivery Services. Any refund or replacement will be at TEM IMPORTS sole discretion, you are liable for any postage or shipping costs incurred if a replacement is offered.
Returns Process
To return an item, please send it to:
TEM IMPORTS
Attention: Returns
Unit 1/13 Flynn court
Derrimut VIC 3026
Please fill in this RETURN NOTE and attach to return item.
Once item has been received, it can take up to 14days to process your return goods
ORDER CANCELLATIONS
Orders may be cancelled in writing via email within 24hrs of order, without fees incurred.
- If order have been packed but not dispatched, 10% cancellation restock fee may applies on value of order.
- If your order has been dispatched, a return to sender request can be applied to your delivery. Once the parcel has been received back, your refund less shipping & 10% restock fee will be processed.
If your order was paid for using ZipPay, a cancellation fee will be applied before a refund is processed back to your ZipPay account.
Refunds will be process 2-5 Business Day after resolution, via the payment method used for purchased. Please allowed up to 7 business days for transaction to show on your statement.