Refund and Returns Policy

Your satisfaction is our priority. Products may be returned to TEM IMPORTS for a refund within 14 days of the invoice date, subject to the terms below.

Faulty or Incorrect Goods

TEM IMPORTS must be notified within 48 hours of receipt regarding any faulty or incorrect items.

Please email us immediately at info@temimports.com.au with:

• Your order number
• A description of the issue
• Photographic evidence of the faulty or incorrect goods

Once notified, we will issue a Return Note to assist you with the process and resolve the issue as quickly as possible.

Change of Mind / Incorrect Choice

If TEM IMPORTS is not at fault and you wish to return an item due to change of mind or incorrect selection, returns are subject to the following conditions:

1. Freight & Fees: The customer is responsible for all shipping costs (original delivery and return freight), plus a $20.00 restocking/admin fee.
2. Refund Value: Returned products will only be refunded at the value equivalent to the original invoice purchase price, minus the $20.00 restocking fee.
3. Condition of Goods: Products must be returned unopened, in their original packaging, and in a re-sellable condition acceptable to TEM IMPORTS.
4. No Markings: Goods that have been written on, labelled, or defaced (by you or your courier) will not be eligible for return
5. Full Cartons Only: We only accept returns of complete, full cartons with no items missing. Partial cartons or individual sleeves will not be credited.
6. Clearance Items: All clearance sales are final ("as-is"). No exchanges or refunds apply
7. Transit Damage: TEM IMPORTS is not liable for loss or damage caused by third-party delivery services. Any refund or replacement for transit issues is at our sole discretion, and return shipping costs apply.
8. Return Timeframe: Approved returns must be received at our warehouse within 7 days of issuing a Return Order (RO) number. Returns received after 7 days will be declined and returned at your expense.
9. Processing Time: Please allow up to 14 days from warehouse receipt for us to inspect the goods and process your refund

Returns Outside Policy Conditions

Returns that do not meet the criteria above are subject to a minimum 50% restocking fee and are strictly subject to TEM IMPORTS' prior written approval. We reserve the right to decline non-compliant returns.

ORDER CANCELLATION POLICY

Orders may be cancelled in writing via email within 24 hours of placement without fee or penalty.

Cancellations requested after 24 hours are subject to approval and the following fees:

1. Packed (Not Dispatched): A $20.00 restocking/admin fee applies.
2. Already Dispatched: Cannot be cancelled. You must follow the standard Refund & Returns Policy (customer covers all freight + $20 restocking fee).
3. Supplier Fees: If TEM IMPORTS incurs supplier cancellation fees due to your request, these costs will be passed on to you.

Note: TEM IMPORTS reserves the right to accept or decline order cancellations at our sole discretion.

Refund Processing Times

Any applicable fees will be deducted prior to issuing your refund.

• Processing Window: Once a cancellation or return is finalised, refunds are processed within 2–5 business days via your original payment method.
• Bank Statement Visibility: Depending on your provider, please allow up to 7 business days for funds to reflect in your account.

Need Assistance?

Prior to returning any goods, please contact our team so we can assist you:

• Phone: +61 3 8353 2788

• Email: info@temimports.com.au

Last Updated: Oct 2026