Q: Are lids included with the mug?
A: No, compatible lids (such as feeding caps and closing tabs) are sold separately. You can choose the specific lid style that best matches your facility's requirements.
Q: Can this mug be used for both hot and cold beverages?
A: Yes! The polyurethane foam insulation handles both hot liquids (like tea, coffee, and soup) and cold liquids (like water, milk, and juices), keeping them at a stable serving temperature.
Q: Is the mug suitable for commercial dishwashers?
A: Absolutely. It is engineered to withstand standard commercial dishwashing cycles, including thermal disinfection and sterilisation cycles used in hospitals and aged care facilities.
Q: What does the "#13" designation mean?
A: The #13 stamp is the official product style/ID number molded directly onto the base. It helps kitchen and administrative staff quickly identify the correct model for sorting, inventory, and reordering.
Q: Is the mug microwave safe?
A: No, the KH Traditional Insulated Mug is not microwave safe. Beverages should be heated in a separate container before pouring into the mug.
